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Return Policy


The Industry's Best Customer Satisfaction Guarantee!
Your satisfaction is our #1 priority. Products purchased from Rusty Nutz & Rodz may be returned within thirty (30) days of purchase.

  • - Products must be in new, unused, unaltered and in resale-able condition.
  • - All returns must include the original product packaging.
  • - All returns must be accompanied by the original sales invoice.
  • - Special order and items indicated as “non-returnable” are ineligible for return.
  • - All returns require prior authorization.

If an item needs to be returned, please contact our customer service department during normal business hours at (714) 485-4125 to obtain a return authorization number and instructions. Returns sent C.O.D. or freight collect will not be accepted.

All returns must be properly packaged, adequately insured, and the return authorization number must be clearly visible on the outside of the package. Returns without prior authorization will not be accepted.

Refunds will be applied to the original form of payment. If the original form of payment is no longer valid, then the refund will be issued in the form of a store credit applied to your RustyNutzRodz.com account. Store credit is not redeemable for cash.

All sales are final for international orders.

Order Cancellation
Standard orders may be cancelled until processed for shipment. Once an order has been processed for shipment, the order is subject to the terms of our Return Policy. Special and custom order items must be prepaid in full and cannot be cancelled.


Refusals
If an order is refused for delivery, then Rusty Nutz & Rodz will be entitled to recover the cost of freight to and from the destination.